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Psychology of Customer Communications: the Cultural Effects of Auto-resolution
March 2010
Intelligent Automation of Customer Contact
More meaningful customer connects
· Improve contact & issue resolution
· Accelerate time-sensitive communications
Deploy Resources More Effectively
Reduce costs, boost customer satisfaction
· More effective, less expensive
· Focus more on high value interactions
Interactive Messaging, Precisely Directed
Broadcast to all, but treated individuals
· Interactions infinitely customizable
· React in real time, delivered with consistent quality
Verify Transactions to Prevent Fraud
Identify & Stop Fraud Early
· Investigate more suspicious transactions at lower cost
· Rapidly identify real fraud among suspected cases
Payment Reminders Boost Collections
Prevent Bad Payments
· Collect more payments, more quickly, & at lower cost
· Scripts tailored to profiles, delivered non-judgmentally
Seize Opportunities, Deepen Relationships
Upsell, notify, activate & enroll
· Capitalize on every opportunity to grow your business
· Cost effective and personalized outreach to every customer
PRESS RELEASES
Adeptra Brings Context and Intelligence to Global Banks with New Deployments of Adeptra Decision Engine
August 2010
Adeptra Advisory Round Table Highlights New Era of Consultative Customer Communication
July 2010
Adeptra Continues Momentum with Expansion of Product Strategy Team and Appointment of New Director, Worldwide Marketing
June 2010
Adeptra and Experian Expand Relationship; Metronet
â
Product Integrated into Adeptra Portfolio Manager to Increase Efficiency in Contacting Delinquent Customers
May 2010
Adeptra Delivers Real-Time Visibility to Credit Risk Management with New Adeptra Analytics Platform
April 2010
More >>
EVENTS
MasterCard Global Risk Management Conference
August 3-6, 2010
Singapore
More >>
NEWS
Adeptra brings context and intelligence to global banks with new deployments of its decision engine
CCR Magazine
August 2010
Adeptra brings context and intelligence to global banks with new deployments of Adeptra Decision Engine
Pymnts.com
August 2010
Adeptra Integrates Experian's MetroNet Product into Adeptra Portfolio Manager
TMCnet
June 2010
The Psychology of Customer Communications
Business Computing World
May 2010
Customers still have a psychological block over self service, reports Adeptra
Mobile B2B
May 2010
More >>
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