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News Archives: 2011

Adeptra proves commitment to global industry processes, standards and security protocols with ISO27001 and PCI DSS re-certification

Source: CNBC ›

News: Dec 22, 2011 - NORWALK, Conn., (BUSINESS WIRE) -- Adeptra, the leader in automated consumer engagement, has certified through ISO27001 and PCI DSS for the fifth and sixth years respectively.

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Adeptra proves commitment to global industry processes, standards and security protocols with ISO27001 and PCI DSS re-certification

Source: Bloomberg Businessweek ›

News: Dec 22, 2011 - Important re-certifications deliver high levels of confidence for existing and potential customers

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Elephant Talk: A Good Gift For The New Year

Source: Seeking Alpha ›

News: Dec 14, 2011 - In what may prove to be its most exciting development, the company recently signed an agreement with Adeptra, a global leader in their respective services provided to financial institutions.

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Adeptra reflects on year of innovation and reveals technology roadmap at annual EMEA User Group

Source: Call Centre Clinic ›

News: Dec 14, 2011 - Adeptra, the market leader in automated consumer engagement, has wrapped up an extremely positive 2011 EMEA User Group Conference attended by senior fraud, customer service, collections and risk professionals from many of Europe’s largest card issuers.

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Adeptra and TrustID form partnership against telephone fraud

Source: Financial ID News ›

News: Dec 02, 2011 - Auto-resolution technology provider Aeptra and authentication services firm TrustID have formed a technology partnership to improve financial institutions’ ability to recognize and prevent telephone-based fraud.

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Adeptra Hosts 7th Annual EMEA User Conference

News: Nov 30, 2011 - Sharing innovation and consumer communication transformation in EMEA

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Adeptra appoints new managing director for EMEA operations

Source: Call Centre Clinic ›

News: Oct 05, 2011 - Adeptra, the leader in auto-resolution technologies that span the consumer lifecycle, has appointed Jeremy Young as its new managing director for Adeptra EMEA.

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Adeptra, ValidSoft form partnership for fraud prevention

Source: Banking Business Review (BBR) ›

News: Sep 23, 2011 - Adeptra, a provider of auto-resolution technologies, and ValidSoft, a provider of solutions to counter electronic fraud across banking channels, have forged a commercial and technology partnership that will help retail banks to detect and prevent fraud.

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Think Customers: Fraud Managment a Priority for Banking Customers

Source: 1 to 1 Media by Cynthia Clark ›

News: Sep 15, 2011 - Brown says customers appreciate banks being proactive not only with fraud protection, but also by offering products and services appropriate to their needs, even before they request them.

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FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service

Source: Businessweek.com ›

News: Jun 09, 2011 - FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service. Combined service maximizes quality and efficiency in fraud detection for users, expanding reach of fraud operations while reducing overhead.

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FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service

Source: Reuters.com ›

News: Jun 09, 2011 - FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service. Combined service maximizes quality and efficiency in fraud detection for users, expanding reach of fraud operations while reducing overhead

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Adeptra Delivers Solution For UK Contact Centres To Increase Efficiency

Source: Contactcenterworld.com ›

News: Feb 18, 2011 - Adeptra, has unveiled a new solution for meeting Ofcom regulations. The solution, based on person detection, enables dialler-based operations to detect answer machines and ensure there are no false positives.

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Adeptra Delivers Solution For UK Contact Centres To Increase Efficiency and Comply with Ofcom Regulations

Source: The Business Magazine ›

News: Feb 18, 2011 - Adeptra has unveiled a new solution for meeting Ofcom regulations. The solution, based on person detection, enables dialler-based operations to detect answer machines and ensure there are no false positives.

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Adeptra reflects on successes of 2010 and anticipates strong market demand for 2011

Source: ccrmagazine.com ›

News: Jan 21, 2011 - Adeptra has announced a summary of 2010 successes as it prepares for a strong 2011 during which it expects to see a continuing increase in demand for its multichannel consumer communication solutions in Europe, Middle East and Africa (EMEA), North America

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I am a…

I want to…

I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.