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Press Release Archives: 2011

Adeptra proves commitment to global industry processes, standards and security protocols with ISO27001 and PCI DSS re-certification

News: Dec 22, 2011 - Important re-certifications deliver high levels of confidence for existing and potential customers

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Adeptra reflects on inspiring year of innovation and reveals powerful technology roadmap at annual EMEA User Group

News: Dec 14, 2011 - 7th EMEA User Group Conference highlights innovations, customer success and plans for the future

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Adeptra partners with TrustID to reduce telephone-related fraud

News: Dec 01, 2011 - Adeptra Decision Engine integrated with TrustID’s pre-answer caller authentication to identify and prevent caller-ID and ANI spoofing

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Adeptra and Santander scoop 'Best Security Initiative' at 2011 Banking Technology Awards

News: Nov 30, 2011 - Leading European bank adopts core elements of Adeptra’s Fraud Ecosystem technology and best practices

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Adeptra appoints new managing director for EMEA operations to drive revenue through unrivalled products and services, while strengthening client relationships

News: Oct 04, 2011 - Jeremy Young brings extensive experience in product sales and client management to cloud-based automated communications leader Adeptra

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Adeptra recognized in Connecticut Technology Council Tech Top 40 for fourth year in a row

News: Sep 29, 2011 - Auto-resolution leader’s growth fuelled by increased customer base and technology expansion, including mobile application and new Decision Engine products, plus continued worldwide growth

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Adeptra is recognised by The Sunday Times Tech Track 100 as one of Britain’s fastest-growing companies for sixth consecutive year

News: Sep 22, 2011 - Financial technology market leader ranks among top technology companies for highest sustained revenue growth; 37.4% compound annual growth rate from 2008 to 2010

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ValidSoft and Adeptra Form Partnership to Extend Global Fraud Detection and Customer Communications

News: Sep 21, 2011 - Adeptra and ValidSoft have forged a commercial and technology partnership that will help retail banks to detect and prevent fraud worldwide

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Adeptra Launches New Event-based Solutions to Maximize Consumer Engagement Through Improved Understanding of Customer Needs and Behaviors

News: Sep 07, 2011 - New features augment opportunities at consumer service, fraud, collections and marketing touch points to drive relevant communications and ensure positive consumer experience

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Adeptra Appoints New Managing Director, Americas, to Further Drive Aggressive Growth and Customer Relationships

News: Aug 10, 2011 - Robert VanStry to bring significant sales and client management experience to Auto-resolution™ leader

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Adeptra to present on cloud computing opportunities for improved consumer communications at APMEA MasterCard Global Risk Summit in Beijing

News: Jun 28, 2011 - Adeptra has announced that its chief technology officer Tony McGivern will give a presentation on cloud computing at the Asia Pacific, Middle East and Africa (APMEA) MasterCard Global Risk Summit to be held 28 June- 1 July 2011 in Beijing, China

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Best Use

Adeptra and Santander clinch ‘Best Use of Technology’ at 2011 Credit Today Awards

News: Jun 27, 2011 - Adeptra announced that a Santander project using Adeptra Auto-resolution™ was named a winner at the 2011 Credit Today Awards

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FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service

News: Jun 09, 2011 - FICO, the leading provider of analytics and decision management technology, announced it has partnered with Adeptra to integrate its card fraud detection product, FICO™ Falcon® Fraud Manager 6, with Adeptra’s Automated Customer Contact capabilites.

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Adeptra shortlisted with Santander for ‘Best Use of Technology’ in 2011 Credit Today Awards

News: May 11, 2011 - Auto-resolution technology provider recognized for excellence in credit industry; Bank sees increase in consumer fraud detection and prevention

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Adeptra complements voice, email and text capability with new smartphone mobile banking application – MobileDirect

News: May 10, 2011 - Adeptra, the leader in auto-resolution technologies that span the consumer lifecycle, has announced a new fully-interactive mobile application called MobileDirect.

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Adeptra and Nationwide Victorious at FST Magazine Awards

News: Apr 22, 2011 - Adeptra announced that Nationwide has been crowned a winner of an FST Magazine project award for its recent anti-fraud initiative, using Adeptra technology.

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Adeptra’s engagement with Nationwide recognised by FST Magazine

News: Mar 09, 2011 - Adeptra, the market leader in auto-resolution, today announced that its work with Nationwide Building Society has been shortlisted in the FST awards. The highly coveted awards recognise excellence and innovation in information technology within the UK

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Adeptra delivers solution for UK contact centres to increase efficiency and comply with Ofcom regulations

News: Feb 17, 2011 - Adeptra’s dialler integration receives AMD responses and uses ‘person detect’ to filter false positives, enhance the consumer experience and ensure abandoned calls are minimised and within regulatory limits

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Mind the Gap: Adeptra survey of Londoners and New Yorkers finds banks need to keep consumers fully informed faster and through more channels

News: Feb 03, 2011 - Concerned about fraud, consumers want immediate notification of account irregularities and card issuers to embrace quicker forms of communication such as SMS, email.

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Adeptra reflects on successes of 2010 and anticipates strong market demand for real-time automated contact technologies in 2011

News: Jan 20, 2011 - Adeptra has announced a summary of 2010 successes as it prepares for a strong 2011 during which it expects to see a continuing increase in demand for its multichannel consumer communication solutions in Europe, Middle East and Africa (EMEA), North America

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I am a…

I want to…

I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.