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Adeptra's Recent Achievements

 

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 A highly acclaimed league that follows the progress of the UK’s most successful and fastest-growing private companies, Adeptra placed for the sixth consecutive year and seventh time overall in the 2011 Sunday Times Microsoft Tech Track 100.
 

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 With categories rewarding teams in the risk, collections and recoveries spheres, and companies offering a broad range of commercial and consumer credit, the ceremony benchmarks best practice and achievement.  Credit Today recognized Adeptra and Santander’s joint submission for the enterprise-wide fraud and customer contact solution as the “Best Use of Technology” for 2011.
 

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 These prestigious industry awards celebrate IT excellence in the financial services arena and are designed to reward IT specialists working within the sector.  The winning entry from Nationwide and Adeptra detailed how the “Focus on Fraud” initiative involved working with Adeptra to introduce an automated interactive communication solution to Nationwide’s consumers.
 

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 This industry award celebrates excellence in the deployment of technology in the banking and financial services arena and acknowledges outstanding contributions to the industry. The joint submission from Adeptra and Santander highlighted the company's use of Adeptra's Auto-resolution™ anti-fraud solution, which initiates a call to the consumer in real-time. The success follows just a few months after Adeptra's success in the Credit Today Awards, also with Santander.
 

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 Conducted by the Connecticut Technology Council and sponsored by Marcum LLP, this award highlights and recognizes the 40 fastest growing Connecticut-based companies determined by revenue growth across six verticals; Software, IT Services, New Media/Internet, Life Sciences, Advanced Manufacturing, Energy/Environmental Technology, and Telecoms. Adeptra was presented with the award in the software category for the fourth year in a row.
 

 

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.