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History

Adeptra has been in the business of automated, interactive two-way multi-channel consumer communications since 1996. We’ve consistently focused on the needs of organizations engaged in consumer credit and risk management and this dedication has made us the global market leader.

Adeptra Ltd, privately held, was founded in 1996 in London, England. Operations were expanded into North America in 2000 with the establishment of Adeptra Inc, in Norwalk Connecticut. In 2008, Adeptra’s global footprint reached Asia Pacific with the opening of our APAC headquarters in Sydney, Australia and several regional offices in Hong Kong and Singapore most recently. Our global operations are supported by data centers across the world.

Our worldwide reach is reflected by our collections, fraud and marketing clients which include the majority of world-leading consumer finance organizations. This includes half of North America's top 10 financial institutions, seven of the leading 10 UK card issuers, and four of the top five Australian card issuers. Each year our clients trust us to perform hundreds of millions of interactions in their name, each one adapted to local needs, languages and expectations.

Adeptra clients report consistently outstanding results which make a direct and positive impact to their consumers’ experience and to the business’ bottom line. Adeptra has added further value to its business solutions with strategic industry alliances with market leaders such as Experian, FICO and LexisNexis.

Our rapid growth has placed us for six consecutive years and seven times overall in the highly-acclaimed Sunday Times Microsoft Tech Track 100, which follows the progress of the UK’s most successful private companies. Adeptra was also instrumental in recent awards for Nationwide Building Society and Santander.  In partnership with Nationwide, our fraud service has won prestigious ‘Anti-Fraud/Security Strategy of the Year’ at the FST Magazine Awards in 2011– Adeptra’s third win.  In addition, our enterprise-wide fraud and consumer contact solution deployment at Santander in May of 2011 was recognized by industry publication Credit Today as the ‘Best Use of Technology’ for 2011.

Adeptra provides intelligent automation of consumer conversations. We transform your ability to perform time-sensitive, relevant and vital communications with millions of consumers, every single day.



 

 

 

 

Technology

Adeptra technology is fully hosted so you can revolutionize contact strategies without technical distractions.

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Talk with us to learn how Adeptra can multiply your success rate.

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I am a…

I want to…

I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.