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Why partner with Adeptra?

 

Adeptra has formed deep partnerships with industry leaders in the field of Consumer Credit and Risk Management. The establishment and ongoing development of mutually rewarding relationships ensures success for all parties, and our shared clients gain an immediate advantage: the best technologies seamlessly integrated to deliver fast ramp-up times, substantial cost savings, and superior performance.

If your company serves business engaged in Consumer Credit and Risk Management, partnering with Adeptra can take your products and services to the next level and generate increased business and profit. Adeptra seeks partners that share our commitment to superior service, in fields of enterprise that complement our own.
 

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FICO (NYSE:FICO) delivers superior predictive analytics solutions that drive smarter decisions. The company's groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed.

Adeptra and FICO have created a strategic alliance to integrate Adeptra's automated customer contact capabilities with FICO’s software, including FICO’s Falcon® Fraud Manager 6. The integrated offering allows users to set complex strategies for flagging and verifying suspicious card transactions and then contacting customers automatically, and in real-time, using various channels including voice, text, mobile banking applications and email. This capability expands the reach of fraud operations while reducing overhead costs, allowing operations to run smoothly without restrictions of staffing requirements or live-agent costs.
For more information visit www.fico.com.


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Experian® is the leading global information services company, providing data and analytical tools to clients in more than 80 countries. The company helps businesses to manage credit risk, prevent fraud, improve marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score to protect against identity theft.

Adeptra and Experian have developed an integrated solution to deliver Knowledge IQSM services through Adeptra’s Interactive Automated Customer Contact system. Full automation for both inbound and outbound contacts — using voice, text, mobile banking applications and email — is now a reality with Knowledge IQ, a challenge-question authentication product, through Adeptra’s automated interactive contact technology. With this integration, institutions can implement, for the first time, a custom approach to identity authentication while still benefiting from automated technology.

Adeptra and Experian have further expanded their relationship by enabling an online, real-time
integration with Experian’s MetroNet® database. This integration allows access to the MetroNet comprehensive skip-tracing database, including contact information for more than 140 million American households and 19 million businesses. Through this integration with MetroNet, Adeptra’s real-time engine now includes phone number verification. Furthermore, the integration enables split-second lookup, adds new contact numbers into Adeptra’s system, and increases the efficiency and effectiveness of outbound communication campaigns. For more information, go to www.experian.com.
 

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LexisNexis Risk Solutions (www.lexisnexis.com/risk/) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of Reed Elsevier, a leading publisher and information provider that serves customers in more than 100 countries with more than 30,000 employees worldwide.

Adeptra and Lexis Nexis have created an online, real-time integration with Lexis Nexis’ Accurint database to improve the process of updating invalid phone numbers. The integration with LexisNexis enables real time search of directory assistance databases for a direct match using the input full name and input address to return the associated phone numbers. Phone number verification and updates greatly enhance the customer contact process and improve contact rates. For more information, go to www.lexisnexis.com.

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ValidSoft provides products and services designed to meet the needs of organisations operating in dynamic business environments where e-channel applications provide competitive advantage. The demands of today's business environment have increased dramatically in recent years, driven by technologies such as the Internet, card, e-Business and the penetration of mobile phone technology into all aspects of business. ValidSoft solutions provide Strong Authentication and Transaction Verification capabilities allowing organisations to quickly implement solutions that protect against the latest sophisticated fraud and are yet simple and convenient for users.  

ValidSoft's technology has been recognised by respected analyst firms like Gartner and Ovum. ValidSoft is the only security software company in the world to have been accredited with two European Privacy Seals by EuroPriSe, an EU Data Privacy agency. For more information visit www.validsoft.com.


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RSA, The Security Division of EMC, is the premier provider of security solutions for business acceleration, helping the world's leading organizations succeed by solving their most complex and sensitive security challenges. RSA's information-centric approach to security guards the integrity and confidentiality of information throughout its lifecycle - no matter where it moves, who accesses it or how it is used.

RSA offers industry-leading solutions in identity assurance & access control, encryption & key management, compliance & security information management and fraud protection. These solutions bring trust to millions of user identities, the transactions that they perform, and the data that is generated. For more information, please visit www.rsa.com and www.emc.com.


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"Founded in 2007, TrustID® helps financial institutions and other enterprises conducting telephone-based commerce to authenticate callers with physical “something you have” authentication while combating the growing threat of phone hacking and Caller ID and ANI Spoofing. The first technology to address telephone originated social engineering security breaches, TrustID’s patent-pending physical caller validation solution accelerates the authentication process to pre-answer, validating ID with physical information without sole reliance on knowledge based authentication “something you know” and the risky handling of personally identifiable information (PII.)

TrustID’s customers across financial, healthcare, retail and telecom industries can aggressively mitigate call center expense and fraud as well as minimize operational and regulatory risk while building brand loyalty and driving additional revenue."


 

I am a…

I want to…

I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.