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Technology Evolution

Adeptra’s experience of providing hosted, multi-channel communications solutions began in 2001 with our first release of an outbound enterprise alerting platform. Over the following four years we released multiple versions of the platform, adding inbound contact functionality and significant advancements in scalability, reliability, data integrity, user control and monitoring.

Adeptra Reporting was released in 2006 providing clients with a dashboard view of performance.  The following year, 2007, Adeptra Portfolio Manager (APM) was released providing an interface to a full rules engine that enabled two-way conversations, expansion of conversation complexities, contact strategy escalations and gave clients the ability to make enhancements to the communication process based on the history of consumer responses. 

In 2010, Adeptra took another major step forward by releasing the Decision Engine and Analytics.  Decision Engine aggregates consumer information to make informed, personalized treatment decisions before sending the data to APM to deliver the communication.  Analytics gives clients a powerful tool to extract data and review correlations between consumer demographics, account types and communication channels for future strategy tuning. 

In 2011, we announced the expansion of our current communication channels from voice, text and email to include MobileDirect. Adeptra's MobileDirect incorporates core conversation libraries into smartphone applications to push alerts as a conduit for mobile interaction.

Our innovation and technology roadmap is significantly client-driven.  As a result of our close partnerships with our clients, we understand what developments are important to them, and we reflect those needs in our future platform design.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.