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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

• Fraud Detection Triage ›
• Identity & Account Takeover Prevention ›
• Fraud Trend Analysis ›

• Fraud Recovery Assistant ›
• Fraud Watch List ›
• Mass Compromise Communication ›

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

• Consumer Relationship Valuation ›
• Account Update Confirmations ›
• Regulatory and Status Notifications ›

• Consumer Communications Manager ›
• Credit Line Increase Review ›

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

• Remind and Remit Assistant ›
• Payment Negotiator ›
• Payment Manager ›

• Consumer Relationship Valuation ›
• Payment Predictor ›

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

• Consumer Relationship Valuation ›
• Post Authorization Review ›
• Open to Buy Recognition ›

• Credit Line Increase Review ›
• Account Update Confirmations ›

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

• Fraud Detection Triage ›
• Identity and Account Takeover Prevention ›

• Fraud Trend Analysis ›
• Fraud Recovery Assistant ›

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

• Remind and Remit Assistant ›
• Payment Negotiator ›

• Payment Manager ›
• Consumer Relationship Valuation ›

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

• Account Update Confirmations ›
• Post Authorization Review ›
• Fraudster Watch List ›

• Consumer Relationship Valuation ›
• Mass Compromise Communication ›

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

• Consumer Relationship Valuation ›
• Payment Predictor ›
• Payment Manager ›

• Payment Negotiator ›
• Remind and Remit Assistant ›

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

• Consumer Relationship Valuation ›
• Account Update Confirmations ›

• Consumer Communications Manager ›
• Credit Line Increase Review ›

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.

• Contact Us ›