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Adeptra

  • What We Offer
  • What We Think
  • About Adeptra
  • News / Events
  • Contact Us

Adeptra provides interactive automated two-way communications for Servicing, Fraud Processing, Marketing and Collections Management. Our platform delivers real-time consumer communications through voice, text, email and MobileDirect, Adeptra's direct to mobile communication application.  

What We Offer ›

  • Fraud Processing
  • Servicing
  • Marketing
  • Collections Management
  • Adeptra Technology

Adeptra leads conversations around the world that address the challenges facing our clients. In this section we look to initiate a dialog though documentation in support of these conversations. We encourage visitors to read our content and send any questions to our contact information below.

What We Think ›

  • North America
  • UK / Europe / Africa
  • Asia Pacific

Adeptra has been in the business of automated, fully interactive consumer communications since 1996. Our clients reflect this reach and encompass the majority of the world's leading consumer finance organizations including half of the top 10 North American card issuers, 7 of the leading 10 UK card issuers, and 4 of the top 5 Australian card issuers.

About Adeptra ›

  • History
  • Technology Evolution
  • Management Team
  • Who We Serve
  • Partnerships
  • Careers
  • Investors
  • Awards

As the worldwide market leader, we are often engaged in industry events, panels and forums around the globe. Here, you'll find press releases and news about Adeptra, events we are hosting and updates on where Adeptra will be speaking and presenting in the coming months.

News & Events ›

  • Press Releases
  • In the News
  • Events

Home / News / Events / Events

Date: December 31, 1969

Contact Information

Please send any inquiries to sales@adeptra.com or fill out our contact form.

North American
Headquarters

Sales/Marketing
P: 203.956.2600
F: 203.956.2700

Support 24/7
P: 866.866.0384

Adeptra Inc.
101 Merritt 7
2nd Floor
Norwalk, CT 06851

Europe, Middle East & Africa
Headquarters

Sales/Marketing
P: +44 (0) 118.923.1000
F: +44 (0) 118.923.1001

Support 24/7
P: 0800 1077874

Adeptra Ltd.
200 Brook Drive
Green Park,
Reading, RG2 6UB

Asia Pacific
Headquarters

Sales/Marketing
P: +61 (0)2 9463 9900
F: +61 (0)2 9922 1405

Support 24/7
P: 1 800 090 106

Adeptra Pty Ltd.
Suite 702, Level 7
275 Alfred St., North Sydney, NSW 2060

Hong Kong
Regional Office

Sales/Marketing
P: +852 3960 6462
F: +852 3669 8008

Support 24/7
P: 1 800 090 106

Suite 8, 20/F
One International
Finance Centre
1 Harbour View St.
Central, Hong Kong

Singapore
Regional Office

Sales/Marketing
P: +65 6823 6860

Support 24/7
P: 1 800 090 106

Level 18 Republic Plaza II
9 Raffles Place
Singapore 048619

© Copyright 2012 Adeptra Ltd Registered in England 03295455. All Rights Reserved  |  Website by Fathom

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I am a…

I want to…

I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

  • Fraud Detection Triage ›
  • Identity & Account Takeover Prevention ›
  • Fraud Trend Analysis ›
  • Fraud Recovery Assistant ›
  • Fraud Watch List ›
  • Mass Compromise Communication ›

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

  • Consumer Relationship Valuation ›
  • Account Update Confirmations ›
  • Regulatory and Status Notifications ›
  • Consumer Communications Manager ›
  • Credit Line Increase Review ›

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

  • Remind and Remit Assistant ›
  • Payment Negotiator ›
  • Payment Manager ›
  • Consumer Relationship Valuation ›
  • Payment Predictor ›

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

  • Consumer Relationship Valuation ›
  • Post Authorization Review ›
  • Open to Buy Recognition ›
  • Credit Line Increase Review ›
  • Account Update Confirmations ›

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

  • Fraud Detection Triage ›
  • Identity and Account Takeover Prevention ›
  • Fraud Trend Analysis ›
  • Fraud Recovery Assistant ›

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

  • Remind and Remit Assistant ›
  • Payment Negotiator ›
  • Payment Manager ›
  • Consumer Relationship Valuation ›

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

  • Account Update Confirmations ›
  • Post Authorization Review ›
  • Fraudster Watch List ›
  • Consumer Relationship Valuation ›
  • Mass Compromise Communication ›

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

  • Consumer Relationship Valuation ›
  • Payment Predictor ›
  • Payment Manager ›
  • Payment Negotiator ›
  • Remind and Remit Assistant ›

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

  • Consumer Relationship Valuation ›
  • Account Update Confirmations ›
  • Consumer Communications Manager ›
  • Credit Line Increase Review ›

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.

  • Contact Us ›