Stop fraudsters in the act. Adeptra reacts instantly to identify real fraud among suspected cases. And its cost-effectiveness means you’ll be able to investigate more suspicious transactions than ever. Your customers will feel better protected and you’ll see the savings on your bottom line.

Fraud is the scourge of the credit industry. It costs everybody time and money, and for customers there are the additional inconveniences and emotions that come from being a victim of crime.

Transaction scoring systems are effective in helping to identify cases of suspected fraud, but it requires human agents to contact customers and confirm whether transactions are genuine. The limitations of the call center in fulfilling this task mean a sizeable percentage of fraud goes unchallenged.

• Adeptra’s fraud service acts instantly to identify actual fraud.
• It eliminates call center capacity problems to enable you to reach deeper into suspicious transaction case files.
• It’s more cost-effective than using human agents alone.
• Agents are freed to assist customers where fraud has been confirmed.
• Losses are prevented and customers feel reassured.

The majority of credit lenders use sophisticated scoring technology to identify transactions most likely to be fraudulent.

• These technologies are effective, but it is only cost-effective to deploy staff resources against transactions that score in an uppermost band.
• These technologies are effective, but it is only cost-effective to deploy staff resources against transactions that score in an uppermost band

• Customers who cannot be contacted may suffer the inconvenience of their account being frozen while the fraud is resolved.
• Cases not worked can result in fraud not being proactively prevented or stopped.
• This result is that fraud goes unidentified and unstopped, causing losses to mount.