Prevent forgotten payments turning into bad debts. A bill is easily overlooked, but Adeptra enables you to settle overdue accounts before they become a problem. Customers appreciate a sensitively scripted, non-judgmental approach and react accordingly. The difference to your charge-offs will be off the scale!

Changing the game in collections

Charge-offs directly affect your bottom line, but with limited resources to follow up on every overdue account the reality is that the problem may have become rooted by the time it receives call center attention.

• Adeptra’s collections service eliminates capacity problems so you can contact customers sooner in the debt cycle.
• Early action helps reduce the cost of provisioning and further collections activity by reducing roll rates.

• Early stage communication is seen by customers as a helpful payment reminder, increasing response rates and level of payment collected.
• Customer satisfaction increases across all collections stages due Adeptra’s inherently non-judgmental approach.
• Adeptra is more cost-effective than using human agents alone.

The psychology of collections

Across a portfolio of overdue accounts, usually only a small minority of customers will be avoiding payment for some reason. Most will simply have overlooked their bill. However, when the accounts enter the systems of the debt collections center, typically all will receive the same initial treatment. This can serve to alienate normally good customers and limit the effectiveness of communication with those who are struggling or evading payment.

Would you want to use the same collections treatment with a good customer who’s only missed one bill, a customer in financial difficulty and a customer who’s a habitual non-payer? Adeptra’s collections service enables you to tailor the treatment and timing of communication according to the status of the account and customer profile.