Adeptra provides tools for talking to customers. When a company has a vital and time-sensitive need to communicate with a customer, perhaps to ask question or give an important reminder, it would usually reach for the phone. When companies have large numbers of customers, those calls are handled by a call center.

The problem is that a call center is an unwieldy resource, expensive to manage and with limited capacity. Adeptra solves many of the most pressing customer communication issues with computing-based services that complement, support or fully replace the role of the call center. Without the need for human intervention, Adeptra contacts customers and greets them as individuals, speaks to them about an issue, gathers their response, and then reports back with the result of the interaction. Automated communication has many advantages over calls made by human agents. Three of the most important are increased calling capacity, reductions in cost per call and greater call effectiveness.

Adeptra is much more than a general utility for automated calling. We have deliberately focused the development of our services to the specific needs of companies engaged in Consumer Credit and Risk Management. Our unrivalled experience in this field has enabled us to develop the most sophisticated solutions available, optimizing credit portfolio performance by:

• Reaching and engaging with more customers
• Achieving higher right party contact and resolution rates
• Reducing fraud loss, roll-rates and charge-offs
• Increasing customer loyalty, motivation, satisfaction and retention

In most applications Adeptra services are not used to replace the call center outright. Instead our systems take good care of vital yet repetitious interactions, freeing human resource to focus on more complex interactions, or those that deliver the most value.

It’s no exaggeration to say that Adeptra revolutionizes the process of customer contact. Communication is taken into a new dimension and delivers truly amazing results. Massive cost savings become routine, opportunities for business growth are created, and service to customers is enhanced.