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Adeptra proves commitment to global industry processes, standards and security protocols with ISO27001 and PCI DSS re-certification

News: Dec 22, 2011 - Important re-certifications deliver high levels of confidence for existing and potential customers

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Adeptra reflects on inspiring year of innovation and reveals powerful technology roadmap at annual EMEA User Group

News: Dec 14, 2011 - 7th EMEA User Group Conference highlights innovations, customer success and plans for the future

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Adeptra partners with TrustID to reduce telephone-related fraud

News: Dec 01, 2011 - Adeptra Decision Engine integrated with TrustID’s pre-answer caller authentication to identify and prevent caller-ID and ANI spoofing

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Adeptra and Santander scoop 'Best Security Initiative' at 2011 Banking Technology Awards

News: Nov 30, 2011 - Leading European bank adopts core elements of Adeptra’s Fraud Ecosystem technology and best practices

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Adeptra appoints new managing director for EMEA operations to drive revenue through unrivalled products and services, while strengthening client relationships

News: Oct 04, 2011 - Jeremy Young brings extensive experience in product sales and client management to cloud-based automated communications leader Adeptra

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Adeptra recognized in Connecticut Technology Council Tech Top 40 for fourth year in a row

News: Sep 29, 2011 - Auto-resolution leader’s growth fuelled by increased customer base and technology expansion, including mobile application and new Decision Engine products, plus continued worldwide growth

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.