Jeremy Young brings extensive experience in product sales and client management to cloud-based automated communications leader Adeptra

Reading, UK and Norwalk, CT - 4 October 2011—Adeptra, the leader in auto-resolution technologies that span the consumer lifecycle, has appointed Jeremy Young as its new managing director for Adeptra EMEA.

Based out of Adeptra’s EMEA headquarters in Reading and reporting to Adeptra’s CEO Lou Venezia, Jeremy will immediately take direct responsibility for EMEA sales and client management. As well as excellent industry connections, Jeremy brings a strong level of technical insight to the role thanks to an early background in engineering, infrastructure and knowledge management, plus more than 15 years’ experience in management for global technology leaders.

Lou Venezia, CEO for Adeptra said: “Jeremy’s knowledge in complex financial sales and client relationships mirrors Adeptra’s commitment to industry leadership and financial success. His proven performance in the business will solidify our goal to produce unparalleled client solutions and services.”

Jeremy was previously sales director at Computer Associates, a position he held for five years during which time he was responsible for complex multinational deals with global financial services organizations. His career successes to date include solutions developed for numerous large, international banks and other financial institutions. Previous positions include general manager and sales director at call center specialist vendor Jacada Europe where he achieved triple-figure sales growth. He has also held director and management level positions at Tridion, Verity GB (now Autonomy), and Mercury Interactive, which was acquired by HP in 2006.

The newly-appointed managing director of EMEA for Adeptra said: “My objective is to continue to develop the industry’s best solutions, while improving our sales revenue and strengthening client relationships. Adeptra’s Auto-resolution technology and recently released Event-Based solutions and

MobileDirect applications will give our company another opportunity to grow and diversify within the industry. Staying committed to developing leading communication solutions and enhancing Adeptra’s customer satisfaction is my priority.”

About Adeptra
Adeptra is the global market leader in Auto-resolution™: technology that automates key call center interactions to reduce their cost and dramatically increase performance. Applications are fully integrated, industry-specific solutions for business processes such as fraud detection, payment reminders and opt-in marketing.

Distinct from less sophisticated auto-dialer systems, Adeptra combines recorded dialog with state of the art natural language to reach out to individual customers and personally engage with them about important, time-sensitive issues. Adeptra is able to make thousands of customer contacts simultaneously and achieves higher levels of portfolio penetration and produces significantly better results than human agents alone. The resolutions it secures are delivered into clients’ computer systems for reporting and analysis.

Among its many customers, Adeptra is used by the majority of leading retail banks across EMEA, North America and APAC. It occupies a premium position in the market by continually reinvesting in its technology, operations and service structure. The company’s commitment to the highest standards of data security compliance was recently re-confirmed, as Adeptra became the first Interactive Voice Messaging organization to meet both Payment Card Industry Security Standard (PCI DSS) v1.2 and ISO27001 standards on a global basis. For more information, visit www.adeptra.com.