Auto-resolution leader’s growth fuelled by increased customer base and technology expansion, including mobile application and new Decision Engine products, plus continued worldwide growth

Norwalk, CT – September 29, 2011 – Adeptra, the leader in auto-resolution technologies, has been recognized by the Connecticut Technology Council as one of the state’s fastest growing technology companies, based on revenue growth. This is the fourth year in a row that Adeptra has been acknowledged by the awards.

Conducted by the Connecticut Technology Council and sponsored by Marcum LLP, the awards highlighted and recognized the 40 fastest growing Connecticut-based companies determined by revenue growth across six verticals; Software, IT Services, New Media/Internet, Life Sciences, Advanced Manufacturing, Energy/Environmental Technology, and Telecoms. Adeptra was presented with the award in the software category.

Lou Venezia, CEO of Adeptra said: “We’re proud of this recognition of our revenue growth which reflects our dedication in developing award-winning, automated, interactive, two-way technologies. Our solutions enable our clients in fraud resolution, collections, customer service and marketing to understand, define and automate conversations so they can consistently deliver intelligent and relevant communications to their consumers. This recognition by the Connecticut Technology Council is attributed to our clear vision, commitment to market-leading technologies, a great global team, and a genuine understanding of our clients’ needs.”

Adeptra saw continued revenue growth across its expanding worldwide footprint, together with new technical capabilities, including over 20 languages now supported by its automated consumer contact solutions. The company has also continued to demonstrate its commitment to R&D and innovation, through new products such as Adeptra MobileDirect, a new mobile platform that enables banks and other card issuers to interact with consumers. Personalized real-time mobile communications through the mobile application increases accuracy and speed of communication while improving consumer satisfaction. This adds a true fourth communications channel for financial organizations looking to engage with consumers, complementing voice, SMS/text and email. Adeptra has also recently launched its new event-based solutions. Built around Adeptra’s sophisticated Decision Engine software, these enable consumer-facing organizations to identify and harness opportunities relating to event-based servicing and event-based marketing.

The gala awards and tech showcase took place on September 27, 2011 at the Oakdale Theater in Wallingford, Connecticut.

Visit www.adeptra.com for more details of Adeptra’s Fraud Processing, Event-based Servicing and Marketing, or Collections Management solutions.

About Adeptra
Adeptra is the global market leader in Auto-resolution™: technology that automates key call center interactions to reduce their cost and dramatically increase performance. Applications are fully integrated, industry-specific solutions for business processes such as fraud detection, payment reminders and opt-in marketing.

Distinct from less sophisticated auto-dialer systems, Adeptra combines recorded dialog with state of the art natural language to reach out to individual customers and personally engage with them about important, time-sensitive issues. Adeptra is able to make thousands of customer contacts simultaneously and achieves higher levels of portfolio penetration and produces significantly better results than human agents alone. The resolutions it secures are delivered into clients’ computer systems for reporting and analysis.

Among its many customers, Adeptra is used by the majority of leading retail banks across EMEA, North America and APAC. It occupies a premium position in the market by continually reinvesting in its technology, operations and service structure. The company’s commitment to the highest standards of data security compliance was recently re-confirmed, as Adeptra became the first Interactive Voice Messaging organization to meet both Payment Card Industry Security Standard (PCI DSS) v1.2 and ISO27001 standards on a global basis. For more information, visit www.adeptra.com.