News Archives
Adeptra proves commitment to global industry processes, standards and security protocols with ISO27001 and PCI DSS re-certification
Source: CNBC ›
News: Dec 22, 2011 - NORWALK, Conn., (BUSINESS WIRE) -- Adeptra, the leader in automated consumer engagement, has certified through ISO27001 and PCI DSS for the fifth and sixth years respectively.
Adeptra proves commitment to global industry processes, standards and security protocols with ISO27001 and PCI DSS re-certification
Source: Bloomberg Businessweek ›
News: Dec 22, 2011 - Important re-certifications deliver high levels of confidence for existing and potential customers
Elephant Talk: A Good Gift For The New Year
Source: Seeking Alpha ›
News: Dec 14, 2011 - In what may prove to be its most exciting development, the company recently signed an agreement with Adeptra, a global leader in their respective services provided to financial institutions.
Adeptra reflects on year of innovation and reveals technology roadmap at annual EMEA User Group
Source: Call Centre Clinic ›
News: Dec 14, 2011 - Adeptra, the market leader in automated consumer engagement, has wrapped up an extremely positive 2011 EMEA User Group Conference attended by senior fraud, customer service, collections and risk professionals from many of Europe’s largest card issuers.
Adeptra and TrustID form partnership against telephone fraud
Source: Financial ID News ›
News: Dec 02, 2011 - Auto-resolution technology provider Aeptra and authentication services firm TrustID have formed a technology partnership to improve financial institutions’ ability to recognize and prevent telephone-based fraud.
Adeptra Hosts 7th Annual EMEA User Conference
News: Nov 30, 2011 - Sharing innovation and consumer communication transformation in EMEA
Adeptra appoints new managing director for EMEA operations
Source: Call Centre Clinic ›
News: Oct 05, 2011 - Adeptra, the leader in auto-resolution technologies that span the consumer lifecycle, has appointed Jeremy Young as its new managing director for Adeptra EMEA.
Adeptra, ValidSoft form partnership for fraud prevention
Source: Banking Business Review (BBR) ›
News: Sep 23, 2011 - Adeptra, a provider of auto-resolution technologies, and ValidSoft, a provider of solutions to counter electronic fraud across banking channels, have forged a commercial and technology partnership that will help retail banks to detect and prevent fraud.
Think Customers: Fraud Managment a Priority for Banking Customers
Source: 1 to 1 Media by Cynthia Clark ›
News: Sep 15, 2011 - Brown says customers appreciate banks being proactive not only with fraud protection, but also by offering products and services appropriate to their needs, even before they request them.
FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service
Source: Businessweek.com ›
News: Jun 09, 2011 - FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service. Combined service maximizes quality and efficiency in fraud detection for users, expanding reach of fraud operations while reducing overhead.
FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service
Source: Reuters.com ›
News: Jun 09, 2011 - FICO and Adeptra Partner to Offer First Automated, Multi-Channel Fraud Detection and Verification Service. Combined service maximizes quality and efficiency in fraud detection for users, expanding reach of fraud operations while reducing overhead
Adeptra Delivers Solution For UK Contact Centres To Increase Efficiency
Source: Contactcenterworld.com ›
News: Feb 18, 2011 - Adeptra, has unveiled a new solution for meeting Ofcom regulations. The solution, based on person detection, enables dialler-based operations to detect answer machines and ensure there are no false positives.
Adeptra Delivers Solution For UK Contact Centres To Increase Efficiency and Comply with Ofcom Regulations
Source: The Business Magazine ›
News: Feb 18, 2011 - Adeptra has unveiled a new solution for meeting Ofcom regulations. The solution, based on person detection, enables dialler-based operations to detect answer machines and ensure there are no false positives.
Adeptra reflects on successes of 2010 and anticipates strong market demand for 2011
Source: ccrmagazine.com ›
News: Jan 21, 2011 - Adeptra has announced a summary of 2010 successes as it prepares for a strong 2011 during which it expects to see a continuing increase in demand for its multichannel consumer communication solutions in Europe, Middle East and Africa (EMEA), North America
Technology Helps Redefine Client Connection
Source: Hartford Business Journal Online ›
News: Oct 04, 2010 - Q&A talks business-to-client communications with Lou Venezia, CEO of North American operations for Adeptra
Adeptra survey reveals that most US bank customers prefer automated messaging over call center agents for urgent communications
Source: CreditAndCollectionNew.com ›
News: Sep 30, 2010 - With banking customers able to access their account 24x7 and perform transactions from virtually any global location, voice messages from outsourced call center agents no longer meet the needs of banking customers
Adeptra brings context and intelligence to global banks with new deployments of its decision engine
Source: ccrmagazine.com ›
News: Aug 18, 2010 - By providing context and a full consumer view across multiple customer accounts, purchase histories, and preferred channels, Adeptra Decision Engine enables event-based servicing and marketing through conversation-based engagement.
Adeptra brings context and intelligence to global banks with new deployments of Adeptra Decision Engine
Source: Pymnts.com ›
News: Aug 18, 2010 - By providing context and a full consumer view across multiple customer accounts, purchase histories, and preferred channels, Adeptra Decision Engine enables event-based servicing and marketing through conversation-based engagement.
The Psychology Of Customer Communications
Source: Business Computing World ›
News: May 11, 2010 - Consumers believe they would rather not use automated systems to interact with their bank or telco provider, but when they do, they find it works surprisingly well.
Adeptra Integrates Experian's MetroNet® Product in to Adeptra Portfolio Manager
Source: TMCnet ›
News: May 11, 2010 - Adeptra, a provider of automated customer communications, announced it has expanded its relationship with Experian, the global information services company, to integrate Experian's MetroNet® product into the Adeptra Portfolio Manager or "APM"
Customers still have a psychological block over self service, reports Adeptra
Source: Mobile B2B ›
News: May 11, 2010 - Self service can make all the difference between catching a plane and missing your holiday. It enables you to get better deals, and by-pass the queue at Waitrose. And yet, and yet, most people are wary of it. Why?
Adeptra Paper Outlines Psychology Behind Outbound Notifications' Success
Source: TMCnet ›
News: Mar 05, 2010 - 94% of customers respond to automated fraud verification requests, 85% respond to a payment reminder. An understanding of customer psychology is key to successfully deploying technology designed to support communications in customer-driven organizations.
Getting Personal
Source: Collection Technology ›
News: Feb 16, 2010 - As another CARD Act deadline approaches, banks are compliance ready, says Lou Venezia, chief executive of Adeptra, a provider of auto-resolution technology.
Adeptra Reflects on a Successful 2009 and Forecasts Strong 2010 Demand for True Multi-Channel Communications
News: Feb 08, 2010 - Fraud cases handled by Adeptra more than doubled in 2009 with SMS communication increasing six‐fold year‐on‐year; and the Auto‐resolution™ specialist expects to see further demand for true multi‐channel communication in 2010
Bankers Look to Speed Up Credit Fraud Procedures
Source: CreditFYI ›
News: Jan 21, 2010 - 36 percent of banking industry executives polled said they'd seen an increase in the amount of fraud their firms are handling. Furthermore, 20 percent said that making reaction times to fraud cases quicker was a "priority" for them.