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Adeptra Portfolio Manager

Adeptra gives our clients complete control over consumer contact strategies, frequency of contact, communication channels and interaction content.

Adeptra Portfolio Manager, our internal rules engine, enables clients to reach their consumers using tailored contact strategies. APM was designed specifically to provide flexibility and seemingly limitless options to client design and deployment of contact strategies. This ability to reach, engage, and resolve consumer activities is unequalled in the industry.  Adeptra Portfolio Manager enables our clients to effectively deploy communications that focus on higher quality services at lower costs. The application effectively becomes an extension of the contact center operation, maximizing the time and productivity of live agents.

Adeptra Portfolio Manager:

  • Delivers the ability to reach, engage and resolve consumer issues in automated channels rather than simply passing them to operators
  • Provides the ability to use any account or transaction attribute to create personal communication strategies
  • Weaves multiple contact channels and client data into sophisticated treatment strategies that improve contact rates and reduce costs
  • Provides unrivalled strategic flexibility for consumer contact and interaction and is uniquely adapted to your consumers’ channel preferences

Adeptra Portfolio Manager is infinitely customizable and able to react on the fly to ensure you are delivering the best possible interaction every time.

 

Maximize Collections Efforts With Automation

Increase consumer satisfaction and delinquency cured at the same time.

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Payment Manager

Adeptra delivers convenience and security to consumers wishing to take advantage of the ability to schedule future and recurring payments

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.