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Consumer Communications Manager

Consumer Communications Manager (CCM) is a central repository that brings businesses closer to consumers by effectively managing and maintaining personalized information.

Adeptra knows that giving consumers the service they expect requires accurate data handling and linking data to individual consumer preferences across channels including two-way voice, text, email, and mobile applications. Adeptra's Consumer Communications Manager (CCM) is a hosted database that ensures a business acts on this information to enrich each consumer’s experience. CCM enables your business to formulate contact strategies based on the overall knowledge of your consumer, including opt-in and opt-out, compliance and consent data, the specific device used and preferred communication channel type.

Consumer Communications Manager:

  • Maintains critical consumer information including device type, compliance information, mobile phone numbers, opt-in/opt-out content and communication preferences
  • Provides businesses with a clearer picture of individual consumers to guarantee accurate marketing, collections and customer service communications
  • Delivers context and intelligence so businesses can treat each individual appropriately and enhance the consumer experience

Adeptra's Consumer Communications Manager enables organizations to know more about their consumers and ensures that they receive communication based on their preferences.
 

Adeptra Portfolio Manager

Adeptra gives our clients complete control over consumer contact strategies, frequency of contact, communication channels and interaction content

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Event Based Servicing

Recognizing consumer actions and delivering specific, aligned and timely consumer service.

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I am a Fraud Manager

Identify Fraud Twice as Fast

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Engage Your Consumers

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Engage Consumers in collections conversations not messages

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Increase Dollars Collected and Consumer Loyalty

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Proactively Deliver Service Excellence

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.