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Managed Services Platform

Adeptra provides a common platform on which individual applications are built to meet the unique needs of each client and business area.

By building all applications on a standard platform, Adeptra enables rapid development of new applications and change requests. It simplifies significant portions of the implementation process to an exercise in configuration. The platform provides a common architecture, allowing for automatic file or record input for both batch and real-time applications.

As new Adeptra Platform features are developed, they become available globally to all applications via Adeptra’s hosted services model, often with little or no need for additional implementation. The platform is continually updated to harness new technical developments, to increase capacity and improve efficiencies in the processing of cases and alerts, which are all driven through AdeptraLink™, our data gateway technology.

  • The Adeptra Platform provides core communications to our two-way voice, text, email and mobile application channels
  • Adeptra architecture leads the industry in functionality and is unmatched for real-time integration and processing efficiencies
  • An integration team will engage with client technical teams to design and build a suitably functional, supportable, resilient and secure solution for all integrations
  • Adeptra Managed Service Platform is certified globally against both ISO27001 and PCI DSS

Through the continual advancement of the Adeptra's Platform, we enable our clients to deploy new applications with speed and ease.
 

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Adeptra Portfolio Manager

Adeptra gives our clients complete control over consumer contact strategies, frequency of contact, communication channels and interaction content

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.