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Multi-Channel Communications

Adeptra provides automated interaction in every communication channel: two-way voice, text, email and smartphone applications.

 Today’s consumers are on the go and they expect the companies they do business with to keep up. Adeptra offers the most reach by providing two-way interactive communication with consumers in every channel.
 

  • Voice: Consumers are greeted by name, authenticated and given a reason for the phone call. They can then interact with a virtual agent to respond and resolve any issue.
  • Text: Consumers who have opted-in for text communications receive free text messages to which they can reply with a short phrase or click an embedded hyperlink to invoke their mobile phone web browser to complete the interaction.
  • Email: Email messages are sent from the client’s domain and include your corporate logo and signature lines. The message can be educational, prompt the consumer to call or include a hyperlink to complete an interaction.
  • Smartphone Applications: Alerts are pushed to consumers who can interact through your existing smartphone applications using a library of features from Adeptra MobileDirect.

Adeptra delivers content-rich two-way communications through the right channels to benefit the experience of your consumers.

Redefine Customer Service

Engage your customers with appropriate, relevant and relationship-defining interactions and information.

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Event Based Servicing

Recognizing consumer actions and delivering specific, aligned and timely consumer service.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.