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Remind and Remit Assistant
Adeptra helps clients isolate consumers likely to self-cure for automated self-service.
Often consumers simply forget to make payments or experience short-term cash flow problems. Frequently, these consumers will self-cure before rolling more than 30 days delinquent. Are your valuable agents spending time collecting on these types of accounts?
Adeptra's Remind and Remit Assistant is an automated solution to remind consumers when payments are due and to give them the ability to make an automated payment through any communication channel: phone, text, email or smartphone. The solution proactively identifies consumers who have a tendency to miss payments and sends automated reminders before the due date. Upon receiving these reminders, consumers then have the convenience to schedule payments using Adeptra's Payment Manager to ensure another due date is not missed.
If a payment is missed because a consumer is experiencing a short-term cash flow problem, the reminder notice will provide consumers with the opportunity to interact with the automated system, Adeptra's Payment Negotiator. Based on the business’s policies and the consumer’s payment history and value, various options will be presented that are acceptable for the consumer and ensure the account is brought into current standing.
Clients using Remind and Remit Assistant spend less to collect more:
- Valuable collection agents’ time is spent working with consumers in later stages of delinquency who are less likely to self-cure
- Forgetful consumers receive automated reminders before a due date
- Missed payments and broken promises in early stage delinquency self-cure through any automated communication channel
Through these activities Adeptra clients increase their dollars collected, reduce their roll rates and gain speed and insight into interacting with their consumers.