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Fraud Detection Triage

Being aware of the threat posed by fraudulent transactions and ensuring an organization is well-equipped to review accounts flagged by fraud detection systems are not the same thing.

Adeptra's Decision Engine clears false positives, considers multiple detection sources, automatically resolves cases and provides feedback for tuning detection systems.

Contacting consumers and determining if accounts have genuinely been compromised is imperative in fraud detection. How frustrating must it be then, when the fraud and risk managers know that over 50 percent of the accounts reviewed by their staff could be cleared simply by verifying data points without actually disturbing consumers?

Another major problem encountered by fraud and risk teams occurs when accounts are poorly prioritized, only considering information generated by a single detection source. This can result in consumer accounts blocked unnecessarily, while highly skilled professionals are burdened with triage tasks rather than being fully focused on more complex, high-risk accounts.

Adeptra's Decision Engine considers multiple disparate detection sources and a wide array of consumer data to prioritize accounts more effectively, based on overall risk. With a comprehensive view of a consumer, their overall risk and past behavior, Decision Engine automatically clears many of the false positives generated by today’s standard fraud detection models. The result is less inconvenience to consumers and more effective fraud teams. As new patterns emerge, whether indicative of true fraud or another type of false positive, the decision logic can be fine tuned to continually improve risk mitigation strategies.

Adeptra's Decision Engine:

  • Identifies fraud twice as fast while avoiding unnecessary contact
  • Eliminates false positives, reducing unnecessary plus connects and inbound call traffic
  • Reduces staffing needs by more than 50 percent
  • Improves the consumer experience by eliminating unnecessary blocks

Adeptra identifies fraud threats through multiple detection sources and brings the potential fraudulent activity to resolution.

Reduce Fraud Losses

Find out how to confirm fraud faster and increase customer satisfaction at the same time.

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Event Based Servicing

Recognizing consumer actions and delivering specific, aligned and timely consumer service.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.