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Fraud Recovery Assistant

Adeptra's Decision Engine monitors trailing transactions, automatically gathers necessary information from consumers, and provides status updates throughout the recovery lifecycle.

Fraud recovery teams spend a great deal of time following up with consumers for fraud affidavits and other supporting documentation they need to support chargebacks. When additional trailing transactions post to fraud accounts, skilled recovery agents must contact consumers to determine if these transactions are valid or relate to the compromise event. Follow-ups are arduous and time-consuming tasks that contribute to significant business overhead. Many organizations report that recovery agents spend at least 25% or more of their time performing these tasks.

When faced with tight timeframes within which to recover potential fraud losses, it makes good business sense to employ an intelligent solution that can automatically perform the necessary follow-up activities so that the time spent by skilled employees is maximized on recovery efforts. That is why Adeptra's Decision Engine monitors for trailing transactions and systematically determines when the consumer should be contacted to validate the new transactions. It also identifies when it is appropriate to contact a consumer to deliver or request additional information needed to support the chargeback process. 

Adeptra's Decision Engine streamlines recovery efforts by:

  • Automatically following-up with consumers so that agents can stay focused on recovering money, increasing staff throughput by at least 25%
  • Resolving cases faster to avoid losing chargeback rights due to missed timeframes, increasing recovery rates by more than 10%
  • Improving the consumer experience as they no longer have to call back once a trailing transaction has posted to their account

With Adeptra's Decision Engine, our clients gain speed by automatically handling routine follow-up activities with consumers while extending the reach of interactions across any channel.

 

Improving Fraud Verification

Adeptra provides an overall view of consumer risk to ensure that the cases with the highest financial exposure receive the most attention.

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Decision Engine

Package, segment, route and prioritize service actions for the benefit of your consumers.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.