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Fraud Trend Analysis

Adeptra's Decision Engine cross-references multiple data sources, adding context, intelligence and speed to fraud monitoring, interpreting and pattern analysis.

Financial institutions are fully aware of the threats posed by fraudulent transactions and communications. They realize that undetected fraud costs their business time, money and reputation, while inconveniencing consumers. But traditional transaction ‘scoring’ approaches to identifying and eliminating fraud are only truly effective if they are both proactive and used meticulously across all cases, often resulting in very costly deployments and overzealous account freezing.

Businesses with heavy transactional volume generally assign a team of specialized fraud analysts to closely monitor fraud trends and make adjustments to traditional detection systems. But it is increasingly challenging for these teams to analyze extremely large disparate data sets to uncover patterns that may indicate fraudulent activity. Legacy detection systems often require extensive lead times, often weeks or months, to identify and react to those emerging threats.

Adeptra's Decision Engine segments completed fraud alerts as cleared or confirmed. It assembles data points common across all alerts to highlight possible patterns, and packages feedback into a format that can be used by Adeptra's Fraud Detection Triage processes or directly by the business’s legacy fraud detection systems. Benefits to internal fraud departments include real-time feedback on trends that surface throughout the day, plus automatic fine-tuning of detection systems.

Adeptra's Decision Engine reduces fraud exposure by:

  • Dealing with emerging threats with increased speed and accuracy
  • Assisting financial institutions to uncover fraud before their consumers
  • Enabling fraud teams to penetrate deeper into lower risk bands to uncover more fraud
  • Discovering fraud earlier, thereby reducing the average fraud exposure per account

Adeptra meets the need to identify emerging fraud threats and reacts to them immediately.

Decision Engine

Package, segment, route and prioritize service actions for the benefit of your consumers.

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Fraud Watch List

Partner with your industry to share information that helps recognize and prevent fraud.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.