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Fraud Watch List

Adeptra connects card issuers in real-time to share vital intelligence and stop fraud perpetrators.

We understand that identifying and preventing fraud from identity theft, application fraud, and account takeover is a major challenge for card issuers. Fraudsters assume an identity and take control of an account by substituting their contact details for those belonging to a genuine consumer. This enables them to verify transactions challenged by standard fraud checks, clear them as authentic and continue using the account. First party fraud complicates fraud processing when actual consumers may attempt to avoid paying real debt by falsely claiming it does not belong to them.  In these two scenarios the consumer data elements used to open the accounts should be used to protect our clients from having the same situation happen again.

Adeptra Fraud Watch is a unique industry-wide network of global financial institutions sharing information about known fraudsters and automatically folding this information into decisioning and contact strategies.  Through an automated and continually updated system, members can submit fraudster contact details from confirmed cases of application fraud or account takeover. This real-time information is instantly available to all participating organizations via a secure web portal.

Adeptra Fraud Watch helps banks and card issuers recognize when a given address or phone number belongs to a perpetrator of fraud before initiating contact and incurring costs

  • Real-time systems check suspect phone numbers in a centralized database, then connect and share intelligence about known or suspected fraud perpetrators
  • Card issuers meet responsibilities to protect account holders from fraud in a more collaborative, proactive and effective manner, thus complementing fraud prevention systems
  • Adeptra encourages organizations to collaborate in real-time to help identify fraudulent practices. However, Adeptra Fraud Watch can also be used by a single issuer looking to benefit across portfolios from their own data.

By managing the activities to authenticate fraud risk, Adeptra supports your business process through the fraud prevention and recovery lifecycle.

Enhance Fraud Interactions

Learn how to partner with consumers to verify and resolve risk earlier in the transaction cycle.

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Improving Fraud Verification

Adeptra provides an overall view of consumer risk to ensure that the cases with the highest financial exposure receive the most attention.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.