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Mass Compromise Communications

Proactively respond to mass compromise events immediately.

A mass compromise event can impact a financial institution at any time and without warning. Even when banks aren’t hacked directly, they are still impacted if third-party companies that do business with their consumers are targets. When a mass compromise event happens, it is the bank’s responsibility to react quickly to mitigate the risk of loss and reassure their consumers that they are protected.

Adeptra clients have the power to react to these events within hours, sending individual communications to affected consumers via any communication channel and enabling them to verify recent activity, all in a completely automated manner. It starts with a pre-established communication strategy to address the threat of a mass compromise. Once in place, if such an event occurs, clients simply upload a file of accounts through a secure web portal to invoke the messaging process.

Consumers must be contacted via every available channel - voice, text, email or smartphone alert - notifying them to any possible account compromise. Concerned consumers who then immediately call inbound will be greeted by Adeptra’s Auto-resolution virtual agent to review recent activity for possible fraud. Those consumers who confirm fraud will be segmented for further treatment, some of which may also be automated, or routed to a live agent for personal assistance.

Adeptra's Mass Compromise Communications enable businesses to react immediately and in the best interest of their consumers:

  • Respond to a mass compromise event immediately with a pre-configured strategy and convenient, secure web upload capability for accounts at risk
  • Handle consumer concerns in an automated channel, buffering live agents from calls to verify activity on unaffected accounts so that live agents only deal with accounts that have been impacted
  • Deliver proactive communications to ensure the best consumer experience before they learn about these events from the press

Adeptra enables responses to mass compromise events, immediately keeping the consumer informed and thereby reinforcing the trust that they have in their banks.
 

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Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.