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Consumer Relationship Valuation

Adeptra quantifies the value of individual consumers and segments them for differential treatment to improve operating margins.

Adeptra's Decision Engine provides a portfolio-level view of a consumer relationship, helping you to recognize the frequency and reasons why consumers contact you. Decision Engine takes a view of consumers, based on the revenue they generate against the cost it takes to service them.  It then combines this information to segment consumers based on which channel they prefer to use to interact with you and how frequently, while recognizing the net value their relationship brings to your organization.

With this insight, Adeptra's Decision Engine defines contact strategies that strike the ideal balance between personalized attention and cost-effective servicing. Consumers who frequently call for specific reasons, such as checking a balance are offered alerts that are automatically sent to their email or mobile device. High-value consumers can receive higher priority attention in a channel of their choosing and receive offers to cultivate the relationship.

Adeptra understands the value of your consumers and delivers best in class service.
•    Offer preferential treatment to your most valued and loyal consumers
•    Predict the cost of an inbound call and proactively align it with an appropriate communication
•    Improve operating margins and service quality at the same time

Adeptra delivers differential treatment, while managing the cost and value drivers that are important to the relationship.  Adeptra helps clients deliver expanded servicing in a smart, cost effective and consumer-specific manner. 

Redefine Customer Service

Engage your customers with appropriate, relevant and relationship-defining interactions and information.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.