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Event-Based Servicing

Adeptra Decision Engine recognizes important account events and delivers personalized notifications, status updates and follow-up messages to consumers

Companies need to work continuously to ensure their consumer communications are appropriate, consistent, and timely. Each of these elements is important for maintaining good consumer relationships, but when an event occurs, getting all of them right is critical. How do you recognize events that warrant communication? How do you ensure the communication is appropriate to the event and delivered in a timely manner?

Adeptra Decision Engine solves the challenge of event-based servicing by recognizing internal and external events and automatically defining the appropriate steps to take.  Decision Engine also compiles the information needed to resolve the consumer event and assesses the urgency of the next steps. If follow-up measures are necessary, Decision Engine manages the process to ensure a satisfactory conclusion for the consumer.

Organizations worldwide rely on Adeptra Decision Engine to enable event-based servicing, allowing them to:
•Ensure all events , internal and external, are recognized and necessary actions are taken based on the event
•Deliver contextually-rich and appropriate  communications quickly to improve consumer engagement and satisfaction

By using Adeptra Decision Engine, organizations can engage consistently with consumers in a positive and productive way.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

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Contact Us to Learn More

Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.