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Regulatory and Status Notifications

Consumers want to be well-informed.

In the past several years, financial institutions cite notifications as an area of service to the consumer that requires continual improvement. This is particularly true of long-running servicing processes such as missing payments, consumer requested research, fraud processing and billing disputes.

It is also mandated by financial regulators that consumers are updated on their privacy protection, billing dispute rights, changes in terms and credit decisions. There are strict rules around when and how notices are delivered - and failure to comply can result in severe consequences to organizations.

Communicating with individual consumers in a relevant and timely manner is a major commitment for companies. Many organizations will leave it up to individual departments to ensure they are communicating in accordance with regulations and internal policies, with only routine audits to ensure compliance. Forward-thinking organizations rely on Adeptra for centralized enterprise solutions that provide the required breadth, control and efficiency to deliver consumer communications that answer both the regulatory and consumer expectations.


 

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.