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Decision Engine

Adeptra unifies disparate systems and determines how to best handle consumer communications using an event-driven, intelligent decision engine.

Adeptra knows that adding true intelligence to consumer communications enables businesses to define and automate interactions, enhancing consumer experiences throughout their lifecycles. This helps improve consumer confidence through better and more personalized service, ensuring consumers feel they are being treated well, and are being kept fully informed and protected across all communication channels: two-way voice, text, email, and mobile applications.

Adeptra's Decision Engine segments, packages, routes and prioritizes communications to ensure analysis before communication occurs. Through the analysis of disparate consumer-related data sets across the organization it determines whether communication is required, what type of communication it is and the level of urgency. If the communication is not urgent, the data can be routed for other actioning such as a confirmation letter or standard process fulfilment. 

  • A scalable central hub brings together disparate information for a consolidated consumer view with which to determine appropriate actions through segmenting, packaging, routing and prioritizing
  • Decision Engine considers the overall consumer relationship to deliver personalized attention
  • Businesses can use Adeptra's Decision Engine to apply consistent strategies and avoid erratic, misaligned consumer treatment
  • Integrated analytics use contextual information about accounts to make better decisions about the treatment of fraud, payment reminders and opt-in marketing

Adeptra's Decision Engine monitors decision performance and automatically optimizes treatment strategies within consumer groups to deliver an intelligent and customizable solution.

Improving Fraud Verification

Adeptra provides an overall view of consumer risk to ensure that the cases with the highest financial exposure receive the most attention.

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Improve Dollars Collected

Learn how to deliver, negotiate and resolve the reason for the call without live representative interaction.

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I am a Fraud Manager

Identify Fraud Twice as Fast

Adeptra's Fraud Decision Engine eliminates unnecessary account blocks so you can penetrate deeper into lower risk pools to proactively find more fraud. Confirm suspect activity faster by interacting with consumers in every available channel: Voice, Email, SMS and Mobile app.

I am a Customer Service Manager

Engage Your Consumers

Deliver two-way interactive, multi-channel consumer conversations in real-time that are relevant and personalized. Seize the opportunity to engage with your consumers more regularly about important account details and differentiate your process from your competition.

I am a Collections Manager

Increase Collections While Reducing Charge-offs

Maximize right party contacts and self-cure rates by interacting with consumers in every available channel: voice, Email, SMS and Mobile Application. Consider the overall relationship with your consumers to offer personalized payment arrangements and resolve troubled accounts.

I am a Risk Manager

Recognize Actionable Risk Changes

Enable holistic reviews of disparate consumer data sets deliver improved knowledge of their current risk positions. This capability significantly reduces the risk to your company and increases the opportunity to interact and deliver valued add-on services to your consumers.

I want to Reduce Fraud Losses

Confirm Fraud Faster While Increasing Consumer Satisfaction

Deliver two-way interactive conversations to the consumer with relevant content and provide a vehicle to confirm and resolve fraud investigation.

I Want to Improve Collection Rates

Engage Consumers in collections conversations not messages

Deliver, negotiate and resolve the reason for the call without live representative interaction. Achieve 80% success rate in promises kept, with lower costs throughout all delinquency stages.

I want to Enhance Fraud Interactions

Partner with Your Consumers to Defeat Fraud

Examine fraud detection output and post authorization transactions to stamp out fraud earlier. With more consumers connected to their banks than ever before, Adeptra allows you to verify and resolve risk earlier in the transaction cycle.

I want to Enhance Collections Interactions

Increase Dollars Collected and Consumer Loyalty

Give your consumers the ability to self-cure within four separate automated channels. Many consumers prefer to have an automated communication rather than a live phone call. Adeptra delivers personalized conversations to consumers so that they can choose the steps to resolution that meet their needs and the banks.

I want to Redefine Customer Service

Proactively Deliver Service Excellence

Engage your consumers with appropriate, relevant, relationship-defining interactions and information. Today's consumer wants personalized information through their preferred channels.

I want to Talk to Adeptra

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Adeptra's deep domain expertise gives you the ability to successfully resolve important, time-sensitive issues related to your consumers' accounts by giving you the knowledge and power to revolutionize contact best practices.